Resident Portal

The Resident Portal is a convenient place to find important updates, request support, and access helpful information for daily life at The Pines Community.

Announcement Banner

Check this space for important updates, reminders, upcoming activities, and community notices. From seasonal information to event details and day-to-day updates, announcements help residents stay informed and connected to what is happening across The Pines Community.

Events Calendar

Work Order Request Form

Submit a Maintenance Request

Need to report a maintenance issue in your apartment or around the community? Use the work order form to let our team know what needs attention. Please include your location, name, and a brief description of the problem so we can respond as efficiently as possible. The Pines provides on-site management and 24-hour on-call maintenance to help support residents when issues arise.

Emergency Information

Fire Evacuation

In the event of a fire in an apartment or a common area, all residents must evacuate to a safe distance from the fire.
At Pinewood there are two (2) suggested gathering places outside the building signified by the orange triangles, one in the resident parking lot in the back of the building and one by the front parking lot.

Pinewood Manor

Pinewood Manor is a fully sprinklered building, and all 50 apartments and common areas are connected to a central fire alarm system that notifies the Old Orchard Beach Fire Department when activated. Fire alarms were upgraded in 2010 to include strobes and louder alarms. The building is also connected to a generator that powers utilities, including elevators, during an outage.

Each apartment includes:

  • Smoke detectors in the living room and bedroom
  • Carbon monoxide detectors
  • Emergency pull cords that alert a dispatcher, who will contact Old Orchard Beach Fire, Rescue, or Police

The Pines at Ocean Park

Six apartments are equipped with fire alarms and sprinklers connected to a fire alarm system that notifies the Old Orchard Beach Fire Department when activated.
During a power outage, the Community Building is connected to an emergency generator that powers all utilities. Apartments are also connected to emergency generators that provide select utilities and lighting during outages.

Each apartment includes:

  • Smoke detectors
  • Carbon monoxide detectors
  • Emergency pull cords that notify a third-party dispatcher, who will contact Old Orchard Beach Fire, Rescue, or Police

Fire Education

Throughout the year, The Pines staff coordinates fire drills and ongoing fire safety education. Residents are strongly encouraged to participate.

The Pines Community

Weather Evacuation

In the event of severe weather, such as a hurricane or ice storm, The Pines management may decide, in consultation with emergency personnel, to evacuate the property. Residents must follow all evacuation instructions. Residents are encouraged to contact family, emergency contacts, or others for assistance. Management and emergency personnel will help residents who are unable to leave on their own.

The Pines Community

Pandemic Events

If a pandemic or public health emergency occurs, The Pines management will communicate directly with residents with instructions and updates.

The Pines Community

Emergency Grab Bag

All residents are encouraged to prepare a grab bag in case they need to leave quickly during an emergency. This should also include essentials for pets, if applicable.

Learn More from Red Cross
  • Water, one gallon per person per day
  • Flashlight
  • Nonperishable food
  • Battery-operated or hand-crank radio
  • Basic first aid kit
  • Extra batteries
  • Prescription and non-prescription medications
  • Manual can opener

House Rules

The Pines at Ocean Park, LP and Pinewood Manor, Inc./Oceanview Manor Inc. Board of Directors and management staff welcome you to The Pines Senior Communities. For almost fifty years we have provided a wonderful living environment at an affordable cost. The vision of The Pines is as follows:

To address changing housing needs by:

  • Providing environmentally responsive and attractive housing
  • Expanding resources and services
  • Explore funding opportunities for growth
  • Enhance relationships with the greater community

The House Rules Manual is presented as a well-planned orientation to the rules and regulations that support our residents in living together in a spirit of consideration and cooperation. We encourage you to make any suggestions necessary and helpful towards the improvement of the “quality of life” in our communities.

The Pines is designed for your comfort and convenience, and we hope that you will enjoy every day of your residence here!

Kevin Porter

President
The Pines Board of Directors

Elisabeth Herold, MS, NAHP-e

Executive Director

View Section A
View Section C

FAQs

About Daily Life

Mail is delivered to the mailrooms in the The Pines Community Building (for The Pines at Ocean Park residents ) and in Pinewood (for Pinewood Manor residents) and is sorted into individual mailboxes.
There is  a laundry room with coin operated washers and dryers located at each property,  The Pines Community Building  and Pinewood Manor on the second floor.
There are two libraries on campus, one in The Pines Community Building and one on the second floor of Pinewood Manor. In addition to our own racks, Libby Memorial Library loans to The Pines as well.
Many activities are offered on a regular basis. These are often organized by residents or are offered through local adult education programs.
The on site Tenant Services Coordinator is available during the week to assist with getting information for home or personal care. The Coordinator can also act as liaison during medical crises or during other transitional periods.
Parking is assigned one space per household with visitor parking at designated areas. No parking is allowed on internal roadways or lawns.

Residents may not feed the chipmunks, squirrels, crows, or seagulls on either The Pines at Ocean Park property or Pinewood Manor property.  Squirrels, chipmunks, mice and seagulls can and have caused damage to outdoor furniture, automobiles, buildings, etc. Seek the deeper woods or the beach to satisfy your need to feed the animals.

The Pines’ policy allows for one domestic pet per household.

Residents owning pets are responsible for controlling the pet and maintaining sanitary conditions inside and outside the apartment.

Each apartment has customary kitchen cupboards and closets in the bedroom and for linens and coats. A limited amount of outdoor furniture may be stored on the unit’s balcony/deck during winter months. Individuals are obliged to seek other facilities to store unused items.

Residents must provide an appropriate sized air conditioner (see Housing Rules) in The Pines at Ocean Park apartments and pay a seasonal rate to have air-conditioning. Since 2020 each Pinewood Manor apartment has been renovated to include an air conditioner mounted in the wall.   Residents must pay a seasonal rate to have the ACs turned on. Some of the community’s common areas are air-conditioned for all residents to enjoy.

All the apartments are single bedroom units that have fully applianced kitchens and bathrooms. There is a separate living/sitting room.

If it is during business hours (Monday – Friday, 7 am – 4 pm) please call the Business Office as soon as possible to create a work order. If it is after business hours or on a weekend/holiday, please follow the instructions on the 207 934-2157 message to contact the on call staff member. Inconveniences can be reported but will receive attention when time permits. 

Medical emergencies must call 911. There are emergency pull cords in the bath and bedrooms. 

Dumpsters for both trash and recycling are on each property site.  Recycling is encouraged. Large items or hazardous items require removal that carries a fee.

Both The Pines at Ocean Park and Pinewood Manor are non smoking properties, both inside the apartment and on the entire outside property. Residents and guests must smoke off the campus property.